Our lights are delivered by DHL.
Which of our products are delivered via DHL?
- High Definition, Alex and Classic Floor & Table Lights
- Levo Products
- Smaller orders that exceed the weight limit of 2kg
Delivery Times
Delivery: DHL delivers Monday to Saturday. Once your order has been despatched, DHL will aim to deliver your order on the next working day.
UK Mainland - Delivery is usually within 5 Working Days but you can choose a convenient date for delivery - £12.95
UK Non-Mainland - Delivery is usually within 10 Working Days - £12.95
If the order is required urgently contact us and we will do our best to meet your requirements.
Parcel Journey: Your order will leave our Factory → Milton Keynes (sending depot) → Coventry (main hub) → Local delivery depot → Delivered to you.
Tracking Your Order: Once your order has been despatched, DHL will send you an email or an SMS text early on the morning of delivery with a 1-hour delivery time slot so you can plan the rest of your day.
Leave Safe Instructions: You can give us permission to leave your order with a neighbour or in a safe place e.g. a garage.
We have learned over the years that no carrier is ever perfect. So, if your delivery doesn't go to plan, please don't worry. Just let us know and we will do our best to help you.
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Royal Mail
For smaller items such as bulbs, accessories & lights under 2kg are delivered on a Royal Mail Tracked 48 service.
Lights delivered via Royal Mail are ROAM, CLEANSE, BREEZE, SANITISE, NOMAD, Compact & Compact Cordless Lights.
Delivery Charge - £3.95
Tracked Services
- Tracked24 – 1 – 2 working days (Available upon request)
- Tracked48 – 2 – 3 working days
- International – Up to 7 working days
Once your order leaves our factory, you will receive an email from Royal Mail with your tracking information.
You will be able to track, re-direct and make changes to your delivery.
Please Note: For orders sent overseas on the Royal Mail International service may be subject to custom duties.
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