Returning My Light

Before you decide to return your light, we might have something that suits you better.

Too big?

• Floor Light - Try our Height-Adjustable model which ranges between 133cm - 152cm (+£30).

• Table Light - Try our Smaller range of table lights.

Too Small?

• Floor Light - Contact us to discuss your needs. 

• Table Light - Upgrade your light to one of our Floor Lights (+£50).

Weight isn't right?

• Too heavy - Opt for the lightweight base which is half the weight and offers a slimline design.

• Not heavy enough - Opt for the heavyweight model which offers a heavier base with a larger diameter.
  

Beam Width Too Narrow?

• High Definition Light - Adjust the beam control to the widest beam, try our diffuser ring or purchase our wide-angle light engine which ranges between 16-26 inches. 

• Alex Light - Ask our team for a wide-angle bulb or upgrade to the High Definition Light for our widest and variable beam.
  

• Classic Light - Upgrade to our Alex or High Definition Light for a wider beam pattern. 

Too Bright?

• High Definition / Alex Lights - Adjust the dimmer to adjust the light output. Please refer to your user guide for more information. 

• Classic Light - Upgrade your light to a dimmable model (+£30).

Not Bright Enough?

• High Definition Light - Adjust the dimmer wheel or try our 5000K Light Engine. 

• Alex Light - Adjust the dimmer switch or upgrade to our High Definition Light (+£100).
  

• Classic Light - Adjust the dimmer (if applicable) or Upgrade to our Alex Light or High Definition Light (+£100 - £200).

If you still wish to return your light, we can help you in a few simple steps:

• Contact Us: Let us know if you would like to return your light.

• Refund and Collection: Our team will issue you a full refund and schedule a collection date. 

• Pack Your Light: Place your light back in its box and secure the lid. 

• Attach Returns Label: Affix the returns label (located at the bottom of your invoice) over the existing address label on the box

• Collection: APC will collect your light on the arranged date and affix the relevant label to the box.