Out-of-Warranty Repairs

Our High Definition, Alex & Classic Lights come with 5-year warranty. If your light stops working or encounters a problem and is outside of the warranty, we can repair it for you.

Our repair service costs £75.

Here’s how the process works:

1. We will send you an empty box to pack your light for return.
2. Our carrier, APC, will arrange to collect the faulty light. For more info on collections, please refer to Carrier Collections.
3. The light will be transported to our factory, where our technicians will assess the issue.
4. Any necessary repairs will be carried out, damaged parts will be replaced, and a new bulb will be fitted if needed.
5. The light will be repackaged and despatched back to you via APC.

Your repaired light will be covered by a 1-year warranty.

Please Note - We no longer repair halogen lights. The EU and UK Governments banned the production of new halogen lights in 2021. Since then, we have not been able to make any more and the production of key components has had to stop. This means that sadly, after more than three years we have finally run out of the parts needed to service and repair halogen lights. 

Faulty halogen lights will be repaired and upgraded to LED. 

If you have an older halogen light which has developed a fault and wish to upgrade to our latest LED technology, we offer the following options:

• HD Legacy Light Repair & LED Upgrade: £150
• Alex or Classic Halogen Repair & LED Upgrade: £95

For more information on our LED upgrade service, please refer to LED Upgrades for more information.